Delivery & Policies
Here's the boring but important stuff!
I am to create and post your pieces out within 3-5 working days. I post via Royal Mail, 1st or 2nd class depending on how quickly I make your piece. Royal Mail 1st and 2nd Class parcel services aren't tracked throughout their journey. These services provide the me with proof of postage only but do get in touch if you'd like your items faster and tracked and we can discuss you options. 1st class should arrive within 1-2 working days and 2nd class should arrive within 2-3 working days.
According to Royal Mail, Standard International / International Signed / International Tracked should reach Europe within three to five working days
and rest of the world within five to seven working days. But to be safe, I usually say give at least 2 weeks for these to arrive.
Despite my best efforts some services may be disrupted or delayed in postage, be patient, please. Worst case scenario if it never arrives, get in touch and we will discuss how I can help.
Items are sent in a 'large letter size' cardboard postal box with tissue or recycled bubble wrap (I never buy bubble wrap!) I don't do gift wrapping but items come on their own backing card and still look presentable as a gift!
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I don't accept returns, exchanges, or cancellations
This is due to H&S of purchasing earrings. But please contact me if you have any problems with your order.
Do not sleep, swim or have a bath wearing your jewellery.
Do not use any washing liquids (especially liquid containing alcohol) for jewellery cleaning. Sterling Silver will tarnish after a while, so clean it occasionally with a special silver polishing cloth.
Store jewellery pieces separately since they can scratch easily.
All items sold in our shop, are intended for adult use only! Small pieces may be a potential choking hazard to young children/animals. Buyer agrees to release Seller from any liability when making the decision to purchase.
Please read each description carefully if you have a sensitivity to a particular fiber and/or material.
Buyer agrees to release Seller from any liability when making the decision to purchase.
To fulfil your order from Baked by Lou, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide my services, such as when I use your information to fulfil your order, (or worst case scenario to settle disputes), or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
Information about my customers is super important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
-Service providers. I engage certain trusted third parties (such as the Post Office) to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. (Currently my only delivery method is via the Royal Mail)
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
How to Contact Me...
For purposes of EU data protection law, I, Louisa Mallett, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org or any Baked by Lou social media platform or this website contact form.
Many thanks and happy shopping!